Cloud-based technology has made it easier than ever to manage rentals without having to be located nearby. Whether you live a distance from your properties or simply don’t have the resources to be everywhere at once, here are a few tips for providing a personalized guest experience from afar:
- Make it a warm welcome
Just because you’re not there to greet your guests in person doesn’t mean you can’t make a great first impression. You can update a digital guidebook from wherever you are to curate and share local activities that your guests will love. Even something as simple as using a guest’s name in a digital welcome can help your guests feel at home.
- Prioritize guest communication
Make sure all of your guests know how they can get in touch with you during their stay. Even better, share the property information they’ll need upon their arrival so they don’t have to contact you unless there’s a problem. Technology like an in-property messaging platform can help automate repeatable reminders for trash day and check-out procedures while also making it easier for guests to reach you directly with any issues or questions, regardless of who placed the booking.
- Automate property care
Turnover days can be chaotic, especially when unexpected housekeeping or maintenance needs arise. Cloud-based tools, like Breezeway’s property care and operations platform, can help you maintain the quality, safety, and cleanliness of your rental properties, even when you can’t be onsite to inspect things for yourself. Using this technology can help ensure that your properties are in tip-top shape for the next guests.
Whether you’re looking to manage properties from afar or scale your business operations to accommodate a larger rental inventory, technology solutions like the GuestView Guide wall-mounted digital concierge and guidebook can help reduce the workload for you while providing a memorable experience for your guests.
