Podcasts are a great way for busy professionals to glean nuggets of wisdom from short term rental industry experts on the go. We’ve selected five our favorite podcast episodes that discuss guest experience. Whether you’re a regular podcast listener or are just looking to hear some new perspectives, we think these episodes (and shows!) are worth a listen:
1. Getting Back into Guest Experience & Storytelling
Slick Talk: The Hospitality Podcast
In this episode, host Wil Slickers interviews guest Samantha Hardcastle, founder of The Storied Experience. We found Samantha’s comments on the “experience gap”, the gap between what guests see online vs. what they experience when they walk into a property, particularly insightful.
2. Turning Guests into Fans
The No BS Short Term Rental Podcast
In this episode, hosts John Stokinger and Mateo Bradford chat with vacation rental manager and owner of Savannah Bananas, Jesse Cole. Jesse discusses how his ventures have a common thread – putting fans first. We appreciated this episode for its guest experience perspective and Jesse’s commitment to building a memorable brand.
3. Episode 8: Raising the Bar
Guest Xperience Podcast
In this episode, hosts Matthew Loney and Brian Hamoui speak with industry veteran and co-founder of Vacation Rental University, Michael Friedman about educational resources available to help property managers learn about guest experience. Michael shares several actionable tips for managers looking to take their guest experience to the next level.
4. I’ll Be Back – How To Make Moments Of Magic So Your Guests Keep Returning
Vacation Rental Success Podcast
Host Heather Bayer shares her insight on how managers can address certain moments of truth during a guest’s stay to deliver moments of misery, mediocrity, or magic. Impressing guests with magic moments can help increase the number of repeat, or even better, loyal, guests.
5. You Never Get a Second Chance to Make a 1st Impression (Sarah & T Swap)
Sarah and T: The Professional Vacation Rental Manager’s Podcast featured on Unlocked by Matt Landau
This episode includes commentary from three of our favorite industry podcasters – Matt Landau, Sarah Bradford, and Tim McCafferty. Most of the conversation is focused on the ever-so-vital first impression guests have when they arrive. They offer some great tips for making sure you’re nailing first impressions, and how to address it if you don’t.
If you’re interested in expanding your podcast library, be sure to check out the newly launched Hospitality.FM hospitality podcast network featuring several of the shows above. We’re thrilled to see so many conversations revolving around guest experience coming to the forefront of the hospitality and short term rental space!
