The art of delighting is all about appealing to guests on an emotional level and exceeding their expectations. With the right customized touches–and some help from technology–your efforts to delight your guests will reward you with 5-star reviews, word-of-mouth referrals, and loyalty for years to come.
By sharing all instructions for appliances and amenities via a digital guidebook, you will ensure guests can make the most of everything that makes your property unique.
Tap into your local expertise to steer guests toward attractions that highlight the best your area has to offer. Share insider tips to to help guests get a “local’s experience” they wouldn’t find elsewhere.
Touches that speak to your brand story help guests remember your company, no matter what site they booked on. Ask yourself what you want guests to feel when they walk into one of your properties and incorporate decor, amenities, and brand assets authentic to that goal.
When guests have a great stay, help them see their trip as the first of many. Incorporate special offers for return visits to help seal the deal.
Your guests arrive with expectations for their trip, and any moment where you can anticipate and exceed those expectations is an opportunity to delight. GuestView Guide’s digital guidebook and virtual concierge platform makes it easy to share local knowledge and information about amenities. Allow guests to feel at home with the right combination of thoughtful touches, caring customer service, and helpful technology that adds to their experience.
